Refund Policy

Last updated: April 13, 2026

Thank you for using MatrixFly's services. This Refund Policy applies to all products and services offered through matrixfly.org, including the GeoMoments web application.

1. Free Services

GeoMoments is currently offered as a free service. As no payment is required, no refunds are applicable at this time.

2. Future Paid Services

If and when MatrixFly introduces paid features, subscriptions, or premium tiers, the following refund terms will apply:

2.1 Subscription Services

• You may cancel your subscription at any time.
• Refunds for subscription fees may be requested within 14 days of the initial purchase or renewal.
• After the 14-day period, no refunds will be issued for the current billing cycle, but your subscription will remain active until the end of the paid period.

2.2 One-Time Purchases

• Refund requests for one-time purchases must be submitted within 14 days of purchase.
• Refunds will be issued to the original payment method.

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully consumed or used
• Purchases made more than 14 days prior to the refund request

3. How to Request a Refund

To request a refund, please contact us at support@matrixfly.org with:

• Your account email address
• The date of purchase
• The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds will be processed within 10 business days.

4. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

5. Contact Us

If you have questions about this Refund Policy, please contact us at:
support@matrixfly.org